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Shipping and returns

Shipping:

a. Shipping Fees: Shipping fees are calculated based on the weight, size of the order, and delivery destination. Shipping fees will be indicated during the checkout process before payment.

b. Processing Times: All orders are processed within 15 business days from receipt of payment. Orders are shipped Monday through Friday, except on holidays.

c. Delivery Options: We offer several delivery options, including standard delivery, express delivery, and international delivery. Delivery times and fees vary depending on the chosen option and delivery destination.

d. Order Tracking: A tracking number will be provided once your order has been shipped. You can track the status of your order online using this tracking number.

e. Delivery Companies: The delivery companies we work with are Canada Post, Purolator, and UPS.

f. Shipping fees are $25 and up, depending on the weight of the item. Any purchase over $250 is free of shipping charges.

Returns:

a. Return Policy: We accept returns within 30 days of receiving your order. Returned items must be in their original condition, unworn, unwashed, and with all original tags and packaging attached.

b. Return Process: To return an item, please contact us at [email protected] to obtain a return authorization number and detailed instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

c. Refunds: Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item and whether the refund has been approved or not. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 30 business days.

Non-Returnable Items: Some items cannot be returned, including sale items, gift cards, and personalized or intimate items (e.g., underwear).

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